FAQ
Last Updated: August 2026
Below are answers to common questions about shopping with Late Notice, operated by Bonfy.
If you have a question that is not answered here, please contact our customer support team.
General Questions
What is Late Notice?
Late Notice is an online fashion retailer offering carefully selected fashion products for customers in the United Kingdom.
Our collections focus on stylish and contemporary fashion pieces designed for different occasions and everyday wear.
We aim to provide a simple, secure, and convenient online shopping experience.
Who operates Late Notice?
Late Notice is operated by:
Bonfy
Business Address:
Ossewagendrift 38
3436AG Nieuwegein
Netherlands
Chamber of Commerce (KVK): 92775144
VAT Number: NL004975387B88
Where is Late Notice located?
Late Notice is operated from:
Ossewagendrift 38
3436AG Nieuwegein
Netherlands
Ordering
How do I place an order?
To place an order:
1. Browse our available products.
2. Select the product you want.
3. Add the product to your shopping cart.
4. Proceed to checkout.
5. Enter your shipping and payment information.
6. Complete your purchase.
After your order is accepted, you will receive an order confirmation.
Will I receive an order confirmation?
Yes.
After your order has been successfully accepted, you will receive an order confirmation through the contact information provided during checkout.
Your confirmation may include:
• Order number
• Purchased products
• Order total
• Shipping information
• Other applicable order details
If you do not receive your confirmation, please contact our customer support team.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to assist, but cancellation may not be possible once your order has entered processing or has been shipped.
Can I change my shipping address after placing an order?
If you notice an error in your shipping information, please contact us as soon as possible.
We will make reasonable efforts to help, but changes may not be possible once your order has been processed or shipped.
Shipping
Where does Late Notice ship?
Late Notice currently ships to customers in:
The United Kingdom
Shipping availability may depend on the delivery address and available delivery services.
Do you offer free shipping?
Yes.
Late Notice offers:
Free shipping on all orders
There is:
• No minimum purchase requirement
• No standard shipping fee
Any applicable shipping information will be displayed during checkout.
How long does shipping take?
Orders are generally processed within:
1–2 business days
After shipment, delivery usually takes:
6–8 business days
The estimated total delivery time is:
7–10 business days
Delivery times may vary depending on:
• Delivery location
• Carrier operations
• Seasonal demand
• Public holidays
• Other circumstances outside our reasonable control
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
You can use the tracking number provided to monitor your shipment through the applicable carrier.
Please note that tracking information may take some time to become active.
Which shipping carriers do you use?
Depending on your order and delivery location, we may use delivery providers such as:
• Royal Mail
• Evri
• DHL
• UPS
• FedEx
• Other delivery partners
The carrier used for your order may vary.
What should I do if my package is delayed?
If your shipment appears to be unusually delayed, please contact us:
Email: info@latenotice.co.uk
Please include:
• Order number
• Customer name
• Delivery details
Our team will review the situation and assist you.
What should I do if my package arrives damaged?
If your order arrives damaged, please contact us as soon as possible.
Please provide:
• Order number
• Description of the issue
• Photos of the damaged product and packaging when applicable
Our team will review the issue and provide an appropriate solution.
Returns & Refunds
What is your return policy?
Eligible products may generally be returned within:
14 days of receiving your order
Products should generally be:
• Unused
• Unworn
• In original condition
• In resalable condition
• Returned with applicable tags, packaging, and accessories
Please review our Return Policy for complete details.
Who pays return shipping costs?
For approved change-of-mind returns:
• The customer may be responsible for applicable return shipping costs.
For products that arrive:
• Damaged
• Defective
• Incorrect
return arrangements will be handled according to the circumstances of the claim and applicable policies.
Do you charge restocking fees?
No.
Late Notice does not charge restocking fees on approved returns.
How do I request a return?
To request a return, contact:
Email: info@latenotice.co.uk
Please include:
• Order number
• Customer name
• Product name
• Reason for return
• Photos or supporting information when relevant
Our support team will review your request and provide return instructions.
When will I receive my refund?
Approved refunds are generally processed after:
• The returned product has been received
• The return review has been completed
After the refund is issued, your bank or payment provider may require additional time before the funds appear in your account.
How are refunds issued?
Approved refunds are generally issued to:
The original payment method used for the purchase
Can I exchange an item?
Yes, if an exchange is available.
Please contact our customer support team.
Exchange availability depends on:
• Product availability
• Stock levels
• Return requirements
Payments
What payment methods do you accept?
Late Notice accepts the payment methods available during checkout.
Available payment options may vary depending on:
• Device
• Location
• Payment provider availability
• Checkout conditions
Only payment methods displayed during checkout can be used.
What currency do you use?
All prices and transactions are processed in:
British Pounds (GBP £)
Applicable taxes or charges will be displayed during checkout where required.
Is my payment information secure?
Yes.
Late Notice uses secure checkout technology and payment providers designed to protect customer payment information.
We do not intentionally store complete payment card details on our own servers.
Products
What products does Late Notice sell?
Late Notice offers carefully selected fashion products, including:
• Women's fashion items
• Occasionwear
• Eveningwear
• Statement pieces
• Contemporary fashion products
Product information, availability, and specifications are displayed on the relevant product pages.
Will products look exactly like the pictures?
We make reasonable efforts to display accurate product images and descriptions.
However, colors and appearance may vary slightly depending on:
• Screen settings
• Device type
• Lighting conditions
Are all products eligible for return?
Eligible products may generally be returned within the applicable return period.
Certain products may have specific restrictions due to:
• Hygiene reasons
• Product protection requirements
• Condition after delivery
Please review our Return Policy before requesting a return.
Customer Support
How can I contact Late Notice?
You can contact our customer support team through:
Email: info@latenotice.co.uk
Phone: +31 085 505 5328
Business Address:
Ossewagendrift 38
3436AG Nieuwegein
Netherlands
What are your customer service hours?
Monday–Friday:
9:00 AM–5:00 PM (CET/CEST)
We aim to respond to customer emails within:
24 business hours, Monday through Friday
Messages received during weekends or public holidays are answered on the next business day.
Need More Help?
If your question is not answered here, please contact our customer support team.
Late Notice
Operated by: Bonfy
Business Address:
Ossewagendrift 38
3436AG Nieuwegein
Netherlands
Chamber of Commerce (KVK): 92775144
VAT Number: NL004975387B88
Email: info@latenotice.co.uk
Phone: +31 085 505 5328
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM (CET/CEST)
We are happy to assist you with questions about products, orders, shipping, returns, refunds, payments, or other customer service matters.