Return and Refund Policy
Last Updated: August 2026
At Late Notice, operated by Bonfy, we want our customers to feel confident when shopping with us. This Return & Refund Policy explains when a return or refund may be requested, the conditions that apply, how to start the return process, and what customers can expect after an eligible return is approved.
Please review this policy carefully before requesting a return or refund.
1. Return Eligibility
You may request a return within 14 days of receiving your order, provided that the product meets the applicable return requirements.
To qualify for a return, the item must generally be:
Unused
Unworn
In its original condition
In resalable condition
Free from damage caused after delivery
Returned with original tags, packaging, and accessories where applicable
Certain products may have specific return or refund restrictions. Any applicable product-specific restriction will be identified on the relevant product page or communicated through the applicable order terms.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is:
Damaged
Defective
Different from the product you ordered
Please contact our customer support team as soon as possible.
For an approved claim, we will review the issue and work with you to determine an appropriate resolution.
Depending on the circumstances and product availability, the resolution may include:
Replacement
Exchange
Refund
Please provide your order number and relevant information about the issue. Photos of the product or packaging may also be requested when necessary to evaluate the claim.
3. Change-of-Mind Returns
If you change your mind, ordered the wrong product, selected an unsuitable item, or otherwise no longer want an eligible product, you may request a return within the applicable 14-day return period, provided that the item meets our return requirements.
For approved change-of-mind returns:
The returned item must meet the applicable return conditions.
The customer may be responsible for applicable return shipping costs.
Original shipping charges, where applicable, may not be refundable.
4. No Restocking Fees
Late Notice does not charge restocking fees on approved returns.
5. How to Request a Return or Refund
To request a return or refund, please contact our customer support team:
Email: info@latenotice.co.uk
Please provide:
Order number
Customer name
Product name
Reason for the return
Photos or supporting information when relevant
Our customer support team will review your request and provide the appropriate return instructions if the request is approved.
Please do not send any return package before receiving return instructions from our customer support team.
6. Return Process
Step 1 - Contact Us
Send your return request to info@latenotice.co.uk with your order details.
Step 2 - Receive Return Instructions
Our support team will review your request and provide the applicable return instructions and return address.
Step 3 - Prepare the Product
Please ensure that the product is properly packaged and protected during transportation.
Where applicable, include:
Original packaging
Product tags
Accessories
Other applicable components
Step 4 - Send the Return
Follow the return instructions provided by our customer support team.
Please keep your return tracking information until your return has been fully processed.
7. Return Location
Approved returns must be sent according to the return instructions provided by our customer support team.
Do not send returns to our business address unless specifically instructed by our support team.
For products fulfilled through international fulfillment partners, the applicable return location may be different from our business address.
8. Return Inspection
Once the returned product is received, it may be inspected to determine whether it meets the applicable return requirements.
If the returned item does not meet the applicable requirements, the return or refund may not be approved.
Once the inspection or review is completed, we will notify you of the outcome.
9. Refund Eligibility
If your return is approved, an eligible refund may be issued for the returned product.
Refund eligibility is subject to:
The applicable 14-day return period
Product condition
Return requirements
Any applicable product-specific restrictions
10. Refund Processing Time
Approved refunds are generally processed after the returned product has been received and the applicable return inspection or review has been completed.
Once Late Notice issues the refund, your bank, card issuer, or payment provider may require additional business days to make the funds available in your account.
The exact time required for the refund to appear may vary depending on your financial institution or payment provider.
11. Original Payment Method
Approved refunds are generally issued to the:
Original payment method used to place the order
We cannot guarantee that a refund can be issued to a different payment method.
12. Shipping Costs
For approved change-of-mind returns:
The customer may be responsible for applicable return shipping costs.
Original shipping charges, where applicable, may not be refundable.
For approved returns involving:
Damaged products
Defective products
Incorrect products
Return shipping arrangements will be handled according to the circumstances of the claim and applicable policies.
13. Exchanges
If you prefer an exchange rather than a refund, please contact our customer support team.
Exchange availability depends on:
Product availability
Available inventory
Applicable return requirements
If an exchange is not available, we may process an eligible refund or provide another appropriate resolution.
14. Items Not Eligible for Return or Refund
Certain products may not be eligible for return or refund for hygiene, safety, product protection, or other legitimate reasons.
An item may also be ineligible if it has been:
Worn
Used
Washed
Altered
Damaged after delivery
Returned without required tags or components
Any applicable product-specific restriction will be identified on the relevant product page or communicated through the applicable order terms.
If you are unsure whether your item is eligible, please contact us before returning the product.
15. Refunds for Cancelled Orders
If an order is successfully cancelled before processing or shipment and a refund is applicable, the refund will generally be issued to the original payment method.
Cancellation requests are not guaranteed once an order has entered processing or has been shipped.
If you need to cancel your order, please contact us as soon as possible after placing your order.
16. Payment Disputes
If you believe there is an incorrect charge or payment-related issue with your order, please contact our customer support team first so that we can review the matter and assist you.
Email: info@latenotice.co.uk
Please include:
Order number
Customer name
Details of the payment issue
We will make reasonable efforts to investigate and resolve legitimate payment concerns.
17. Customer Support
If you have questions about returns, refunds, exchanges, or your order, please contact us.
Late Notice
Operated by: Bonfy
Business Address:
Ossewagendrift 38
3436AG Nieuwegein
Netherlands
Chamber of Commerce (KVK): 92775144
VAT Number: NL004975387B88
Email: info@latenotice.co.uk
Phone: +31 085 505 5328
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM (CET/CEST)
We aim to respond to customer emails within 24 business hours, Monday through Friday. Messages received during weekends or public holidays are answered on the next business day.